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Powerful Phrases For Effective Customer Service

Powerful Phrases For Effective Customer Service

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Author by : Renee Evenson
Languange Used : en
Release Date : 2012-09-12
Publisher by : AMACOM

ISBN : 9780814420331

Description : Let's face it, dealing with customers isn't easy. They aren't always right-or even pleasant-but knowing the right words to use can make all the difference. Powerful Phrases for Effective Customer Serv...



Outstanding Customer Service

Outstanding Customer Service

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Author by : David E. Deviney
Languange Used : en
Release Date : 1998
Publisher by : Provant Media

ISBN : 1884926959

Description : In today's marketplace, outstanding customer service may be the only thing that distinguishes your organization from your competitors. Outstanding Customer Service shows you how to provide the kind of...



Powerful Phrases For Dealing With Difficult People

Powerful Phrases For Dealing With Difficult People

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Author by : Renee Evenson
Languange Used : en
Release Date : 2013-10-15
Publisher by : AMACOM

ISBN : 9780814432990

Description : Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant-there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, collea...



Words That Work

Words That Work

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Author by : Frank Luntz
Languange Used : en
Release Date : 2007-01-02
Publisher by : Hachette Books

ISBN : 9781401385743

Description : The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a b...